Refund policy
Welcome to Amanzi Clay & Pearls – We Appreciate You!
Thank you for choosing our handcrafted jewelry! Every piece is made with love, care, and attention to detail, and we truly hope you adore your purchase. Your satisfaction means everything to us, and we want your shopping experience to be smooth and stress-free.
Below, you’ll find our Refund & Cancellation Policy, which explains how we handle returns, refunds, and order cancellations. ✨
Damaged or Defective Items
Quality is our top priority, but if your order arrives damaged or defective, we’re happy to make things right.
Here’s what to do:
- Let Us Know – Contact us at amanziclayandpearls@gmail.com within 7 days of receiving your order.
- Send Photos – We may request pictures of the damaged or defective item to assess the issue.
- Return Process – If necessary, we’ll provide instructions for returning the item.
- Resolution Options – Once we receive and inspect the item, we’ll offer either a replacement or a full refund—your choice!
Order Cancellations
We understand that sometimes you may need to cancel an order. If so, please notify us within 24 hours of your purchase at amanziclayandpearls@gmail.com
Here are a few important details:
- Orders can only be canceled before they have shipped.
- Once the 24-hour window has passed, your order is considered final.
- If your order has already been shipped, we won’t be able to cancel it.
If you have any questions, feel free to reach out—we’re always happy to help! 💖